Exchange & Return Conditions

How can I return the product I purchased?

If you want to return your products due to a problem (shipping damage, production error, right of withdrawal, etc.) arising from your products after receiving your order from LUFIAN Online Shop, you must send it within 14 days at the latest from the date you receive the products. Since your e-Archive invoice is sent to you by e-mail, it is not obligatory to present the invoice to us for returns. Just write your order number or name and send it. When sending the products to us, we kindly ask you to pay attention to the issues under the "Return Conditions" heading below. After your product reaches us, it will be examined by the relevant departments and approved for its return. This process covers an average of 2-5 working days.

How can I change the seasonal product I purchased?

You can change the product you bought through the Online Shop from Lufian Stores. In order to make changes from the Season Stores, it is necessary to go to the store with the original packaging and invoice of the product. Coupon code, discount voucher, gift voucher etc. used during the purchase of the product from lufian.com. If there are special discounts, all of these discounts will be invalid for changes made in the store. The sale price of the product in the store and the promotions applied at that time will be valid.


How many days is the return period?

The return period is 14 days from the date you receive the product, according to the "Right of Withdrawal without Reason" article in the Consumer Law. You can return the product you have received within thirty days from the delivery date, in case of returns due to any defect arising from the product.



What are the return conditions?

- To deliver the product in its original packaging undamaged, unused, undamaged as a result of misuse,

- If the invoice was issued on behalf of the company, together with a return invoice issued by the relevant company. 

- You are obliged to return the product as it was delivered to you, and to pay for the loss of commercial value of the goods due to use, in case of use.

- After your product reaches us, it will be examined by the relevant units and its return will be approved. This process covers an average of 2-5 working days.